Last week, MBI Executive Director Tom Hardiman posted this innocent question on the International Modular Construction Group’s LinkedIn discussion page and started a spirited discussion on the topic. The commercial modular building industry has been forever tied to single family mobile homes, creating a perception with the general public that the quality of construction is inferior when compared to conventional construction methods. While this could not be further from the truth, it is still widely viewed as the case.
Ramtech was the first to comment stating, “It is a very slow process that is based upon exceeding the customer’s expectations on each and every project. Once you’ve built a strong project resume, “ensuring quality” is as easy as providing a list of previously satisfied customers.” From there, the conversation touched on:
- Modular buildings being built to code
- The attributes of modular buildings and the modular building process
- Educating the Customer on the industry’s products and processes
- ISO9001 & Six Sigma Programs
- Offering extended warranties
- Performance Specifications and “tailored warranties”
- The Customer’s vs. the Builder’s perception of quality
- Standing behind the product you sell and build
While all these points have some merit, it still boils down to doing the right thing as it applies to selling, designing, building, installing and warranting commercial modular buildings. Ramtech believes in and has practiced this simple philosophy while successfully completing over 3,000 contracts with both public and private entities. In all of these instances, not once has Ramtech ever faced litigation or been removed from a project. This record is amazing for the construction industry and speaks volumes about the way we treat the customer before, during and after the sale. Ramtech’s products and services currently serve markets in education, healthcare, energy, manufacturing, and the federal government. The following testimonials speak much louder than any of the point above:
Terry Owens, Operations Mgr, Valero Refinery, Three Rivers, TX; “Ramtech did exactly what they said they would do. Their design and installation team was responsive to any concerns and worked hard to meet our deadline. The design and craftsmanship exceeded my expectations. Great quality for the price.”
Teresa Knox, CEO, Clary Sage College, Tulsa, OK; “Ramtech was the clear choice for our campus expansion due to their dedicated team of professionals who have a committed passion for technical excellence while maintaining high ethical standards.”
